Multi Factor Authentication (MFA) & Self-Service Password Reset (SSPR) registration

All C-Accounts (College of Europe username and password) require Multi-Factor Authentication (MFA) to access College resources (E-mail, SharePoint, Teams, Intranet, etc.) when off-campus.

• Multi-Factor Authentication (MFA)
  • To protect your C-Account, Multi-Factor Authentication (MFA) adds an additional factor to verify your identity. 
    The additional factor prevents anyone but you from logging in to your account, even if they have your password.
  • Authentication methods:
    • Something you know: Your password
    • Something you have: Your smartphone
    • Something you are: Your fingerprint or facial recognition
  • When you log in to a resource for which MFA is required, you must accept a notification sent to the Authenticator app on your mobile device.
• Self-Service Password Reset (SSPR)
  • In case you forgot your password, you can reset it yourself by proving your identity using one of the authentication methods you registered.

The following PDF shows the setup process on iPhone: MFA/SSPR registration guide
The process for Android is similar.

Also check out the following Microsoft MFA resources:

• Set up the Microsoft Authenticator app as your verification method
• Set up SMS sign-in as a phone verification method
• Set up an email address as your verification method (only works for SSPR)
• Common problems with two-step verification for a work or school account
• Video: Set up multi-factor authentication with the Microsoft Authenticator app
• Video: Register a new phone after your previous phone used for MFA got stolen, lost or replaced

If you encounter any issues with the registration process,  please contact helpdesk:

• ICT Service Helpdesk (Bruges)
  • E-mail: helpdesk.be@coleurope.eu
  • Phone: +32 50 47 70 00
• ICT Service Helpdesk (Natolin)
  • E-mail: helpdesk.pl@coleurope.eu
  • Phone: +48 22 545 97 77

FAQs

• Where will I be prompted to use MFA?
  • Currently, MFA will only be enforced when off-campus.
• What if my smartphone is lost or stolen?
  • Contact helpdesk asap. 
• What if I forgot my smartphone at home?
  • Contact helpdesk and ask for a Temporary Access code. Proof of identity, such as a scan of your passport or ID card, will be required.